If Everything Must be Digitized, How Do We Prioritize What to Do?
Bryan Falchuk
February 23, 2021
The digitization of Insurance has been the main topic across industry conferences and thought leadership for years, and has accelerated dramatically in 2020. Pre-COVID, investment plans around major digital initiatives for many carriers moved from the five-year-horizon to the 12-24-month timeline. Suddenly, there was a dramatic pulling forward of many of these plans in response to the pandemic, and the notion that we would go back to old ways of working has been left behind.