Thought Leadership

Who is the Customer, Really?

The Cloud has been a subject of much focus over the past few years for a number of good reasons. It can provide scalability, cost-advantages over your own data centers, redundancy and stronger data security. There is no question that all of these benefits are important and can lead to solid ROI on your investment in moving to the Cloud. The greatest benefit, though, may be from something different that it can enable at the core of your operation – flexibility.

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The True Value of the Cloud – Flexibility

The Cloud has been a subject of much focus over the past few years for a number of good reasons. It can provide scalability, cost-advantages over your own data centers, redundancy and stronger data security. There is no question that all of these benefits are important and can lead to solid ROI on your investment in moving to the Cloud. The greatest benefit, though, may be from something different that it can enable at the core of your operation – flexibility.

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If Everything Must be Digitized, How Do We Prioritize What to Do?

The digitization of Insurance has been the main topic across industry conferences and thought leadership for years, and has accelerated dramatically in 2020. Pre-COVID, investment plans around major digital initiatives for many carriers moved from the five-year-horizon to the 12-24-month timeline. Suddenly, there was a dramatic pulling forward of many of these plans in response to the pandemic, and the notion that we would go back to old ways of working has been left behind.

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What Does Digital Transformation Really Mean?

The Insurance industry has been under a great deal of transformative pressure lately, primarily in how we deliver our products and services to our customers and distribution partners. In that context, there has been a rash of buzzwords floating around the industry, with new ones added seemingly-daily. One of those buzzwords has become especially common as the world suddenly had to find ways to work remotely, and that’s Digital Transformation.

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COVID-19’s Impact on Auto Premium

The COVID-19 pandemic has meant people are driving less, leading to loss ratios improving dramatically in the short-term. Will it also drive a reduction in car ownership in the long-term?

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Outlook for Travel-Exposed Lines

Many industries are obviously going to see economic stagnation or contraction due to the COVID-19 pandemic. And many will recover over time – how much time is unclear and will vary

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